- Choosing & configuring types of reports handled by the service for various incident types
- Designating when & how to transfer the citizen who's responses warrant a patrol response
- Specify code statutes & Narrative templates for each variation of a given statute for Theft, Fraud, Threats, Vandalism and Other
- Flexibility of Narrative generation setup using templates to create official & professional report output automatically based upon data provided by the citizen
TRANSCRIPT OF VIDEO
Let us take a look at how to set up the crime types for an agency. To do that you are going to click on Crime Types and then you are going to basically be in a position where you have already had the conversations with command staff and you know what types of reports they want to take in the platform.
If you are an IT member of the city or agency and the Chief said that the agency wanted to take reports about theft and fraud and these are the statutes we want to take, you are probably going to need to have someone from command staff on the Law Enforcement side take a look at the platform with you. This is because it is not a simple check the box, on and off, to open up a penal code section; it is necessary to understand the questions you want to ask of the citizen. It is how the investigation is going to occur because again this is a communication platform. You are going to communicate about a theft issue. You are going to talk to them on the phone. The mobile apps are going to talk to the citizen and so forth. It is simple. You basically say do we want to talk about theft, yes or no and for example, Chief says yes, okay.
The main question we are going to pose to the citizens is did someone take property that belongs to you, yes or no. It is pretty simple. If they say yes then we start asking them some secondary questions, such as did they take something you were holding, yes or no. If they say yes to this, that is going to make it a felony crime in most states, so the police department or sheriff's office might say we do not want to do felonies in the system, and that is fine. If it is a felony we can go about it a couple ways. We can skip the question and not ask it, but you probably want to ask it. If yes, we can transfer them back to the communications center, so basically they would get a message from the platform saying based on your response the agency would like to further evaluate how to handle this. We are going to transfer you back to such and such police agency.
It is nice because the citizen obviously came into the platform and they thought they were going to do their report, but for whatever reason they cannot. We can automatically stop that from happening and make sure they get the right service, right away. Then the report that they had started, it automatically is denied in the system if they were to say yes at that point. We can also just exit them from the system so we can basically give them a message saying hey, you need to contact the agency again about this incident.
We can go down the theft process and say did they enter by force into a vehicle, a structure, or something else. That might be a good question or it might not be a good question so we can skip it or leave it on. Break into a vehicle, vehicle burglary. Again this could be let us say for this month, we are having a series of vehicle burglaries and we say you know what, any vehicle burglary that comes in this month we want to roll an officer or a deputy. It is just transferring them back to the communications center. Next week, once we catch the guy who has been breaking into the string of cars on say, 600 Elm, we can let citizens come back into the platform. It is as simple as that. You basically can log back in in a week and say let us do vehicle burglaries again, but for a period of time let us not, let us make sure we always roll someone for that. That gives some pretty good flexibility to how this gets deployed.
You look under secondary questions and you say, hey, you know what, that is a good start but we should have XYZ questions too, we want to ask this and that, and that is simple. You basically go ahead and let your account executive know what you would like to have asked and we will layer those questions into the platform.
Once you look at the theft conversation you are going to have, you are going to say what statutes we would associate to those conversations. Maybe it is a pick the theft statute that is appropriate and the description. You basically would layer that in here. You would say theft, you type it out, and you would add it. It is that simple to add them and once they are added, they are going to be down here under the statutes. You take it one step further and you associate a narrative to that specific statute.
Let us say this is statute PC 488 - Petty Theft, the narrative template under that is bike theft, and then you could also have a theft of services or whatever. You can associate a bunch of specific narratives to one crime statute. The narratives that are associated are templates, so it is going to pull in all the information that came in from the platform and populate a report to look like an officer completed the report because the officer is Case Service. However, your agency is used to formatting your reports; for example, if you have a synopsis, evidence, investigation section, your specific end of report, it can be formatted however we need. This would read something like on such and such date at such and such time, the reporting party's first name, and then their last name called River City Police Department. At the time of the contact it was determined the report would be taken to document this incident. Such and such first name and last name provided the following statement verbatim to the River City Police Department and when they reported this incident and it pulls in their statement. It is just a template-based narrative that has the power to pull in specific statements and specific discrete responses.
For example for the fraud narratives that are used for the agencies that are deployed, we are saying that the reporting party last name was asked if their ATM debit card was used and then you can put in the response; it is a yes/no, so they say no. They were also asked if anyone is writing fake or altered checks against their account and they say yes or no, in parentheses they said yes. You can actually put in there the investigative steps that occurred when the report was documented into the narrative. As you start to think about this there is a lot of flexibility to ask a specific question and then put the response from the citizen into the report.
If your state requires you to provide a specific type of pamphlet to the Victim, you can put a statement in there that at the conclusion of this report, such and such was provided with the pamphlet via such and such link, or was told how to obtain one. You can really document the incident fully based on the requirements of your agency and any of the requirements that your agency has to follow.
Back in the crime type setup under theft we are going to configure the platform to understand okay, we are taking these thefts, they are set up with the statutes and the narratives and we can move over to the threats, which is the same process. The primary question asks is someone harassing you or being obscene. We can then look at the secondary questions, the main source of the communications, did the incident occur over telephone or electronic communication. If they say yes to any of these questions you could transfer them out of the system if they should not be in the system. You can let them just answer all these questions and it all gets put into the report. You would then associate the statutes and then report the process for giving them the templates.
The agency is going to get a platform that is fully loaded with content. It is going to look like this. Everything is going to be vanilla labeled. It is basically say Threats 1, Threats 2. You would just go in here and re-label this by clicking on this pencil icon for edit and you re-label that and when you are done, check the box, it saves it, and you are done. You can just re-label the templates that are already here. You can then do the same thing for fraud. Is this related to a fraud incident, did someone write fake or altered checks, vandalism, did someone damage your property, and then this other category here. This is configurable for the agency. It is a spot for us to really tailor the platform for any of the maybe non-crimes or other incidents that do not nicely fit under theft through vandalism.
Example, like a hit-and-run vehicle, if you want to do a misdemeanor hit-and-run, we can do that, we will put it under other. We will also do it under vandalism. You can give the citizen a couple spots to say yes to that question and end up reporting that incident. This gives a lot of flexibility to understanding what you can report. You can give them the ability to provide just general incident statements to the agency. That is all configured under here in our crime types. Your account executive will work with you to configure the platform for the agency and this video is just intended to explain how once the platform is configured and deployed, the ability to continually tune the platform, open up additional categories. When we deploy initially we want to deploy just taking a couple of categories for the agency to let everyone get used to it. You might deploy taking only theft and vandalism. After a week or two, you open up the threats category just by turning it on.
One thing to point out as I am clicking these boxes, it is actually changing the platform in real time so the voice system, the mobile apps, the website, that conversation it is going to have with the citizen changes every time I click a box.
If you have any questions feel free to reach out to us at Ten8Tech. You can email [email protected] or give us a phone call on the support telephone number and we would be glad to have a conversation with you or answer any questions.