- Overview of managing the conversations citizens have with the service for various incident types
- Specifying the code statutes to be associated with citizen responses to key questions
- Create or edit Narrative templates for each variation of a given statute
- Power of Narrative generation using templates to create official & professional report output automatically
TRANSCRIPT OF VIDEO
Okay, under Crime Types, we’ve discussed how to configure the conversations that the platform’s going to have with the citizens. Based on a conversation that you had when you were configuring the platform, with someone at Command Staff, saying what types of conversations is the platform is going to have. If we’re going to ask someone about theft, what questions are we going to ask; what questions are we not going to ask. And, the questions that we do ask, if they say yes to, what are we going to do? So, if they yes to taking something that the citizen was holding, which makes this a felony, do we want to let them answer that? Do we want to transfer them out of the system? Do we want to transfer them back to dispatch? The platform has that ability.
After that step is done, it is then understanding you’re going to align this conversation (investigation) to a statute and then the statute is going to get associated to a Narrative and then the report’s done.
So, we look at the thefts and we start listing the statutes that are applicable to these conversations. We would probably list larceny, petty larceny type statutes. We’re going to list theft, petty theft, just depending on what state you’re in. From there, you’re going to list the different Narratives that you want to have associated to those statutes. So, you’re going to have one statute, petty theft or petty larceny, but you may have four different Narrative templates that you’re using. Maybe one is a cell phone theft and you want some specific sentences in that Narrative template about a cell phone being stolen that you’re not going to have in a template about a purse theft. What that looks like, is when we look at the templates for Narratives, click on this pencil, we have the information from the citizen and we have the information from the platform. We put the two together and we put some words in between them. That will generate a report that looks like the agency wants it to look like, because if it doesn’t, we can change it. If you don’t use a Synopsis, if you just start out with Investigation and then below that you do Evidence, or whatever, we can change this in the Narrative template so that’s going to change how the platform generates reports. You’re basically training your digital officer how to do your reports.
Just to give you an example of what that looks like. If I go over to Review Reports and look at Mr. Rogers, the guy who had the apple tree incident. We know this was a vandalism and we’ve looked at the Narrative and we realize that this guy had his prize winning apple tree in these world class competitions in Czechoslovakia and someone cut it down. So we assigned a Vandalism II Narrative to that. That might be my Narrative for tree chopping or whatever. You can go very granular with the Narratives. That’s probably being conveyed right now, but the point is you can have a narrative that’s specific to either just the case type, just one narrative for vandalism or you can have a narrative for graffiti, a narrative for a broken window, a narrative for whatever. That’s going to pull in a narrative that’s specific for this incident.
Programmatically, the system knows the agency’s name and knows the date and time when this person called and the person’s name. It knows what he said to the platform so that narrative template will pull all that information into the platform enabling you the ability to generate a report that looks like a police report. So, when this pushes over to your Records system, it will look as if an officer had completed the report or you can put things into the narratives that make it very obvious that it was completed by Case Service and no officer ever touched it. It’s really something that is dependent upon the agencies to how they want it to work.
What I’ll try to do is open the PDF. It should open up in another window. This is an example of an agency. So, this agency’s report that gets generated - you have this Incident Narrative here that’s generated from the system that it all programmatically compiled based on responses from the citizen as the investigation was conducted from Case Service.
Go to back to Admin Settings under Crime Types. Narratives. If you want to add a new Narrative you would, again, use that same concept of clicking on the Plus icon to add a new Narrative to this statute. So, what we’re doing is we’re looking at the statute here, statute, Theft II, description Theft II. Just add some Narratives to that and then you can start here. So you can copy and paste other Narratives that you’ve already used. You can name this template and then, also again, pull in the specific responses as needed. Then, insert that in here. This would be the session introduction that the citizen heard. You probably wouldn’t want to put that into your Narrative. The thing is the platform comes loaded with the Narratives and if we look at compiling a Narrative that isn’t in the platform, we can work with you to do that. For the most part, it’s pretty straightforward.
Okay, that’s going to conclude this video. If you have any questions, feel free to reach out to us at Ten8Tech. You can email us at [email protected] or give us a call on the support phone number. Glad to have a conversation with you and give you a hand with anything.